Lucky Kong takes the protection of your personal data seriously. This Privacy Policy clearly explains how we collect, use, store, and safeguard your information — in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please take a moment to read this document before using the Lucky Kong platform.
Six core principles governing how we handle your personal data
All data handling practices at Lucky Kong comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure your data is managed to the highest legal standards.
All data transmitted between your device and Lucky Kong's servers is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banks.
Lucky Kong has never sold, rented, or traded your personal data to any third party for marketing or commercial purposes, and never will.
You have the right to access, correct, restrict, or request deletion of your personal data at any time. Lucky Kong provides a straightforward and transparent process for managing your rights.
We only collect data that is strictly necessary to provide Lucky Kong's services. No data is collected in excess or without a clear and legitimate purpose.
In the event of a data breach affecting your information, Lucky Kong will notify you within 72 hours, in line with data protection best practices.
Lucky Kong ("we", "our platform") respects the privacy of everyone who uses our platform and is committed to protecting your personal data. This Privacy Policy explains in detail how Lucky Kong collects, uses, discloses, and safeguards the personal information you provide or that we gather when you use our platform and services.
This Privacy Policy is established and enforced in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in data protection. It applies to all services provided by Lucky Kong, including our website, mobile app, and all communication channels.
Important Note: By registering for or continuing to use Lucky Kong, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree, please discontinue use of our platform.
Lucky Kong collects various types of information depending on how you interact with our platform. The following are the categories of information we may collect:
| Data Category | Example | Purpose |
|---|---|---|
| Identity | Name, MyKad, date of birth | Mandatory (KYC) |
| Relationships | Email, MY phone | Required |
| Financial | Touch 'n Go, FPX, DuitNow | Mandatory (transactions) |
| Usage | Games & Betting | Automatic |
| Technical | IP, browser, device | Automatic |
| Cookies | Session, preferences, analytics | Optional/Mandatory |
Lucky Kong uses collected data solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:
Data Minimisation Principle: Lucky Kong only uses your data for the purposes stated at the time of collection. We will not use your data for any other purpose without first obtaining your renewed consent.
Lucky Kong does not sell your personal data to any third party. However, in certain limited and controlled circumstances, we may need to share your information with the following parties:
Third parties that help us deliver Lucky Kong services, including:
All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes designated by Lucky Kong.
Lucky Kong may disclose your information to the relevant authorities when required by Malaysian law, including criminal investigations, court orders, or requests from lawful enforcement agencies.
What We Do NOT Do: Lucky Kong does not share your personal data with third-party advertisers, social media platforms, or any entity for marketing purposes without your explicit consent.
Lucky Kong continually invests in security infrastructure to protect your personal data. The security measures we have in place include:
256-bit SSL/TLS for all communications between your browser and Lucky Kong's servers.
Passwords are stored using strong bcrypt hashing — Lucky Kong cannot view your password in its original form.
Lucky Kong supports 2FA as an added layer of security for your account.
Penetration testing and security audits are conducted regularly by independent experts.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are also responsible for keeping your Lucky Kong account login credentials confidential.
Lucky Kong uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Cookie Controls: You may configure your browser to reject or delete cookies. However, disabling required cookies may affect the functionality of the Lucky Kong platform.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data at Lucky Kong:
Request a copy of all personal data Lucky Kong holds about you.
Request correction of any inaccurate or incomplete data.
Request deletion of your personal data when it is no longer required, subject to legal retention obligations.
Request Lucky Kong to restrict the processing of your data under certain circumstances.
Object to the processing of your data for direct marketing purposes at any time.
Request your data in a structured, machine-readable format.
To exercise any of the above rights, please contact us at privacy@luckykong.app. Lucky Kong will process your request within 30 days from the date of receipt.
Lucky Kong retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
When data is no longer needed and there is no legal obligation to retain it, Lucky Kong will delete or anonymise it using secure, irreversible methods.
Lucky Kong services are intended for individuals aged 18 and above only. Lucky Kong does not knowingly collect, store, or process any personal data from minors under the age of 18.
If Lucky Kong becomes aware that we have collected data from an individual under the age of 18, we will immediately delete all such data and close the account in question without notice.
If you believe a minor has registered for or is using Lucky Kong, please contact us immediately at support@luckykong.app so that we can take the appropriate action promptly.
Parents & Guardians: If you have children at home, we encourage you to enable parental controls on shared devices to prevent unintended access to the Lucky Kong platform.
Lucky Kong reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons.
When we make significant changes to this Privacy Policy, we will notify you via:
Your continued use of the Lucky Kong platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. The "last updated" date at the top of this document will always reflect the most current version.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Lucky Kong handles your personal data, please contact our Data Protection Officer:
Lucky Kong is committed to responding to all privacy-related enquiries within 14 working days. For cases requiring further investigation, we will keep you informed of the progress within that timeframe.
This document is effective from 1 January 2026 and supersedes all previous versions of the Lucky Kong Privacy Policy.
Your privacy and data security are Lucky Kong's top priority. Register today and enjoy over 1,000 games — slots, baccarat, Sports Betting, and progressive jackpots — on a platform that truly puts your interests first.